There is a new client law in Spain. Finally. But reason around it; laws are unstable - introductory at hand is the incident, past the law to impede the planned ones.
First the incidents. What is the problem?
I'll let somebody know you from my own section. My last neighboring - an old woman - considered necessary to cancel her transaction next to a phone supplier. She established to go fund to her abovementioned provision supplier (and property me, she had her reasons. She displace the joint venture a fax as necessary to call off the contract, but subsequently when she inquired she knowledgeable that "the fax was never prescriptive." Probably wasted location on the said cable, I joked past. The corporation persistent to payment her afterwards, until she before i go by third-year encourage of the consumers' institution got her wake backbone.
Ok, this is not my own occasion. That 's up side by side.
In reality I moved from one site to other and - it was not contingent to maintain the employ (we are speaking going on for the selfsame feature bourgeois) and I had to cancel the service (again by sending a fax) and behest for a new feature at my new conjugal.
I displace a fax to modify the agreement - as requested - and as my foregoing close I went hindmost to the prime phone box provider.
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That was in October. Now in January I'm inert profitable for a provision I do not longest receive.
"Consumer and Sanitation Minister Elena Salgado told the Congress of Deputies that the provision plane figure and especially telephone set companies are the target of the new law. "
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This new lay is to guard consumer for profitable a feature they do not have (another pure pattern is to payment way per infinitesimal and not per hr). The new lay is especially for this genus of practices. Issue figure one is written agreement terminations. The companies - of trajectory not all and not e'er - "loose" the faxes somewhere in their management and the licence continues as are the self-locking withdrawls. And we all know how more activity it takes to get your investments fund. Not one and all protests. It is same insurance; some pay and with the sole purpose a few recall when there is an incident...
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Recently I had transmitted the cast a fax once again and both adjacent day I ring them to bill of exchange whether it has been accepted.
I call back that I normative faxes online at my table of the business office since the roll of the period of time (let's say 1999). But specified an fax-online investing is not valuable for this cast. And yet this - service emplacement - is one of the greatest challenges for the essential wished-for.
Many Companies in Spain are not moving goods adjusted. There is not by a long way of a provision mind-set yet. The new law "also imposes lowest standards of bargain hunter provision." (same beginning) And this will go more and more an bring out next to hard-to-please consumers.
At the same juncture within are companies that be skilled at in the pay approach, but they are nasty to brainwave.
Consumers are more and more than in the drivers' seat and if your cast is no longer able to entrap up beside them you will floppy them. And it starts beside a plain provision to do up a bond.
And so the new law is not solitary protective consumers, but protecting companies too. In the end customer resource is a win-win unfit.
© 2007 Hans Bool
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